About NexGen Guest
Guest journey begins at booking
Your entire hotel is at their fingertips.
Our platform helps you boost revenue through personalized amenities, elevate guest satisfaction with tailored experiences, and automate 25% of requests to accelerate service. With service cycles shortened by 25% and satisfaction scores rising by an average of +1.6 points, your team can focus on what truly matters — delivering exceptional hospitality.
- Easy & Efficient Mobile Check-in
- Pre-arrival Upsell
- Guest communication alerts
- Dynamic Mobile Menu for Hotels
- Geo-sensitive Local Guides
- High-Function AI Hotel Chatbot
Multiple Solutions
—One
Platform
Smart solutions for all your hotel marketing & communication needs
All SolutionsOn Demand
Know MorePre-Arrival Upsell
—Boost Guest Interactions
Dynamic, visually engaging pre-arrival touchpoints increase guest communication and drive high-value upsells before check-in.
All SolutionsWe Work With The Best
Trusted by Over 5,000 Hotels Across the Hospitality Industry
Personal Butler 24/7
Our always-on digital butler ensures no guest request is ever missed — convenience, speed, and satisfaction at scale.
Demo InviteBenefits of our Hospitality Management System
Our clients enjoy much more value for their investment, as our hospitality technology software delivers a strong ROI for their property.
Demo Invite
Pre-Arrival Upsell
A visually engaging pre-arrival tab increases guest response and leads to significant upsell conversions before check-in.
Multi-Channel Guest Communication
Stay connected via SMS, WhatsApp, third-party platforms, or our integrated global chat. Maintain seamless communication throughout the guest journey.
QR Codes On Property
Whether you're booking a pool cabana or requesting room service, simply scan QR codes placed throughout the hotel for instant access to whatever you need.
Geo Sensitive Local Guides
Guests receive a curated local guide with options they might not otherwise discover. Available 24/7, it enhances their digital journey.
Hotel Trend Analytics
Now, every guest contributes to a comprehensive data profile, highlighting trends on property and, for the first time, revealing what guests are interested in exploring off-property with our advanced hospitality technology.
Real-Time Guest Feedback
Gather real-time feedback from guests while they're still on your property, empowering management to take immediate action, address sub-par experiences, and improve satisfaction.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
100% Cloud-Based
Our smart hospitality management system is scalable, secure, and built for the future of the hospitality industry.
FAQs
A hotel management system is software that runs guest-facing and operational tasks - check-in, messaging, menus, upsells, and requests - from one mobile-first platform, so guests self-serve and staff work from a single dashboard.
No. NexGen Guest is mobile-first and browser-based - guests scan a QR code or tap a link and connect instantly, with no app to download.
Mobile check-in, pre-arrival upsells, in-room mobile menus and F&B ordering, multi-channel guest chat, an AI chatbot, geo-sensitive local guides, real-time guest feedback, and digital tipping - all from one platform.
Pre-arrival and in-stay upsells surface the right offer at the right moment, while faster service and guest self-service reduce staff load - so properties capture more revenue per guest.